This Shipping Policy describes delivery methods, shipping costs and estimated delivery times for orders placed on https://youth20.eu.

1. Shipping Area

We deliver in Romania and, where available at checkout, in other EU countries.

Certain special or insular territories may be excluded. Availability is confirmed during checkout.

2. Processing and Timelines

Estimated processing time: 1–2 business days.

Indicative cut-off: orders placed by 14:00 on business days may be processed the same day depending on stock availability and operational workflow.

Estimated transit time in Romania: 1–3 business days.

Estimated transit time in the EU: 3–10 business days.

All delivery times are estimates only and may vary due to carrier performance, seasonality, public holidays, force majeure, customs procedures or address issues.

Unless a different delivery term is expressly agreed with the consumer, we deliver without undue delay and, in any event, within the maximum period required by applicable law.

3. Shipping Costs

Shipping costs are displayed at checkout before the order is placed.

Free shipping in Romania is offered for eligible orders over RON 299. Other free-shipping thresholds, if offered for different destinations, campaigns or order compositions, are displayed on the website or at checkout.

4. Tracking

Where available, we send tracking information by email and/or SMS, depending on the carrier and the contact details provided.

5. Incorrect Address or Failed Delivery Due to Recipient Circumstances

If the delivery address is incorrect, incomplete or otherwise unusable, or if delivery fails due to recipient-related circumstances, the parcel may be returned to us.

In such cases, re-shipping may be charged, or any refund may be reduced by the direct delivery and return costs actually incurred and lawfully chargeable to the customer.

6. Uncollected Parcels or Refused Delivery

If a parcel is not collected within the carrier’s storage period or is refused at delivery, this does not automatically remove any statutory rights the consumer may have.

If the parcel is returned to us because it was uncollected or refused for reasons not attributable to us, we may process the case according to the applicable withdrawal, refund and cost-allocation rules. Where legally permitted and properly disclosed in advance, the refund may be reduced by the direct delivery and return costs actually incurred.

7. Damaged or Lost Parcels

If the parcel arrives visibly damaged, please note the issue with the carrier if possible and contact us promptly with photos of the outer packaging, shipping label and damaged items.

If a parcel appears lost in transit, we will investigate with the carrier and provide an appropriate solution under the circumstances and applicable law.

For B2C sales, the risk of loss of or damage to the goods passes to the consumer when the consumer, or a third party indicated by the consumer other than the carrier, acquires physical possession of the goods, except where the carrier was independently appointed by the consumer and that option was not offered by us.

Last updated: March 14, 2026